1Digitals: Ensuring End-to-End Digital Reinvention of Organizations

CIO Vendor In today’s era of changing market dynamics and evolving customer needs, businesses are looking to expand to alternate market segments and/or new geographies. Organizations are embarking upon their digital transformation journey with the need to re-evaluate their business models. This trend is being embraced by organizations from various industry verticals like real estate, agriculture, construction, metals & mining, manufacturing & distribution and so on.

Current trends like Predictive promotions, Location based marketing, Social-lead generation, Smart-grid devices, Deeper customer segmentation, M-Commerce and Phones as payment devices offer significant potential for businesses and customers to benefit from each other. Additionally, businesses are leveraging Analytics, Mobile and Social Media to differentiate from its competitors.

Moreover, in the wake of the Covid-19 pandemic, organizations are investing in building scalable digital experiences thus bolstering the delivery of superior customer experience and increasing sales. It is imperative that businesses select the right technology partner to achieve their digital transformation vision.

1Digitals work closely with customers key stakeholders to understand their digital priorities and challenges in achieving their business goals

1Digitals, headquartered in the UK with offshore delivery centers in Bangalore and Hyderabad, is one of the trusted implementation partners for Customer Experience. The company is a one-stop solution for organization’s digital needs right from strategy definition to conceptualization to implementation and support. 1Digitals is a specialized digital services company uniquely positioned to assist businesses that are embarking on their Digital Transformation journey.

This is achieved by harnessing the power of digital technology coupled with integrated information across multiple systems, allowing firms to gain global synergies while remaining locally responsive.

The company has a proven process in place to ensure customer satisfaction. The team of experts at 1Digitals work closely with the organization’s key stakeholders and understand their Digital priorities and challenges in achieving their business goals. Based on the findings, in tandem with taking into account the current technology trends and future technology/business plans, the client is presented with an apt solution.
The time-to-market is reduced considerably by adopting industry-specific digital solutions with accelerators resulting in cost-effective delivery. The company then builds capabilities for the business teams to cope with the digital transformation changes and ensures frequent communications via traditional and digital methods to ensure a seamless transition. 1Digitals has a track record of delivering high customer satisfaction achieved through the perfect blend of advancing technologies and rich talent pool of experts.

Being Future Ready
Holding one of the leading positions in the Customer Experience space, 1Digitals extends its CX portfolio that powers the customer applications with new-age technologies like AI, ML, RPA, VR/AR and Conversational AI. Gearing up for the future, the company is promoting the concept of Conversational Commerce that is gaining traction as the most promising selling/info channel for businesses. The company envisions accomplishing its 50 Mn USD target in the next three years.

"KAO group had a clear strategy to implement SAP Commerce Cloud & Marketing Cloud and Adobe AEM to transform the digital experience for both B2C & B2B customers. 1Digitals played a pivotal role in migrating all brand websites to Adobe AEM 6.5 and from Oracle Commerce to SAP Commerce connected to SAP Ma2qwrketing for a unified and personalized experience for customers. We appreciate 1Digitals for the best practices approach and Competency in digital commerce." - Tanay Taank, Ex-Senior IT Director Global Consumer & Customer Applications& EMEA Lead, KAO -June, 2019

“We, at Hindustan Zinc Ltd. (Vedanta Resources), recently went live with our eCommerce solution on SAP’s C4C platform where 1Digitals was our implementing partner. This is the industry’s first non-ferrous metal commerce platform with true real-time pricing options. 1Digitals played a very critical role in delivering this with integration to SAP ERP and multiple external systems, in stringent timelines. I acknowledge the competency, partnership approach of 1Digitals and bringing in best practices.” - Chetan Trivedi, CIO, HZL -September, 2020