IdeaBridge: Enhancing Customer Experience through Enterprise Innovation Management Platform
In today’s day and age, almost every organization is embarking on to the digital transformation journey. However, in order to ensure the success of any organization’s digital transformation initiatives, superior customer experience and customer satisfaction are key success factors. A customer’s demands change with time and so does the technology. It is up to the business to adapt to these fast-paced changes and overcome challenges while employing a customer centric approach. With each company looking for newer, innovative solutions to enhance customer experience, it’s not an easy task for a business to stand apart from its competitors in the industry.Coming to the fore is Goa headquartered IdeaBridge, an enterprise innovation management platform, that provides a multi-channel/tool experience and enhances the customer experience on a higher level. IdeaBridge is the leading Platform in India for Enterprise Idea & Innovation Management and is also a low-code platform to help build micro-apps and automate custom scenarios such as Patent Management, EHS, Grievance Management, Ticket Management etc. “This not only helps you keep up with customer needs, but also helps you find out where your business might be lacking and strategize your business plan, enhancing your employee engagement, which ultimately drives growth,” adds Manav Kapoor, Co-founder and Chief Business Officer at Plus Innovations Technologies LLP.
Assuring Better Employee Engagement
The customizable platform, IdeaBridge, incorporates the power of crowdsourcing, social collaboration, game mechanics, and big data analytics. This powerful combination helps companies gain and execute ideas received from employees and customers, which are then seamlessly transformed into significantly profitable projects and best practices. Apart from this, the ideas posted can later be filed as patents as well. The workforce not only gain recognition but also stands to gain financial incentives through the embedded point system. A kiosk with voice and video support and multi-lingual support present is what makes this offering so easy-to-use. “IdeaBridge is the go-to platform for global enterprises seeking to invent new products and services, manage costs,
raise employee engagement levels, significantly enhance customer experience and simplify best practices and IP management in your organisation,” says Manav.
He goes on to explain the workings of the platform, once the client is onboard, IdeaBridge works with the client to create cross functional innovation teams that act as advisors and mentors for the workforce to generate ideas and implement the ideas for holistic growth. Offering employees the opportunity to contribute ideas in a more transparent manner, the platform then transforms the selection of ideas into projects and tracks and displays the progress with real-time report generation via SMS integration and a hybrid mobile app. In addition to this, there are a comprehensive set of measures to monitor the performance of the company with regard to innovation, and overtime to entrench innovation as a core skill.
In order to completely leverage and embrace this solution to avail maximum benefits, the company supports and guides the innovation teams with training and know-how with regards to managing mindsets and the skills required for successfully running innovation.
The company was a finalist for Startup of the Year Award at GITEX Awards Dubai 2019. The company was awarded as the "Rising Star" and "Premium Usability" 2019 by Finances online and was also awarded as the Rising Star 2019 by Software Suggest Summer 2019 Awards. Some of the clients of the company include VFS Global, Adani, Uno Minda, TAFE, TMTL, Orient Electric, HIL and NBC. With the aim to empower businesses with cutting-edge solutions and innovative products, the company envisions continuing to innovate and harness the power of advancing technologies.
He goes on to explain the workings of the platform, once the client is onboard, IdeaBridge works with the client to create cross functional innovation teams that act as advisors and mentors for the workforce to generate ideas and implement the ideas for holistic growth. Offering employees the opportunity to contribute ideas in a more transparent manner, the platform then transforms the selection of ideas into projects and tracks and displays the progress with real-time report generation via SMS integration and a hybrid mobile app. In addition to this, there are a comprehensive set of measures to monitor the performance of the company with regard to innovation, and overtime to entrench innovation as a core skill.
IdeaBridge is the go-to platform for global enterprises seeking to invent new products and services, manage costs, raise employee engagement levels, significantly enhance customer experience and simplify best practices and IP management in your organisation
In order to completely leverage and embrace this solution to avail maximum benefits, the company supports and guides the innovation teams with training and know-how with regards to managing mindsets and the skills required for successfully running innovation.
The company was a finalist for Startup of the Year Award at GITEX Awards Dubai 2019. The company was awarded as the "Rising Star" and "Premium Usability" 2019 by Finances online and was also awarded as the Rising Star 2019 by Software Suggest Summer 2019 Awards. Some of the clients of the company include VFS Global, Adani, Uno Minda, TAFE, TMTL, Orient Electric, HIL and NBC. With the aim to empower businesses with cutting-edge solutions and innovative products, the company envisions continuing to innovate and harness the power of advancing technologies.
